FAQs

Topics

Select Topic
  • E-Shop
  • Energy Solutions
  • Solar Solutions
  • Digital Solutions

E-Shop

You can purchase a wide range of products including home inverters, batteries, inverter–battery combos, solar inverters, solar batteries, solar panels, and accessories directly from the Luminous online store.

Yes, all prices displayed on the Luminous website are final prices and are inclusive of all applicable taxes. The final price would be shown at the checkout page.

You can check serviceability by entering your PIN code on the respective product page before placing your order. You can also connect with our E-Shop Sales Assistance Team by emailing connect@luminousindia.com or by calling the E-Shop sales support number +91 8906 008 008.

Yes, Luminous delivers to most major locations across India. However, delivery may not be available in certain areas due to logistical constraints. You can also connect with our E-Shop Sales Assistance Team by emailing connect@luminousindia.com or by calling the E-Shop sales support number +91 8906 008 008 to check product delivery in your area.

In most cases, Luminous offers free delivery. If shipping charges apply, they will be clearly shown during checkout and are final.

Standard delivery time is 7–8 days after order confirmation. In some cases (festivals, weather conditions, logistical/stock availability issues or unforeseen delays), delivery may take 10–12 days or longer, and customers will be informed accordingly. You can also connect with our E-Shop Sales Assistance Team by emailing connect@luminousindia.com or by calling the E-Shop sales support number +91 8906 008 008 to check the latest update on your delivery timeline.

Once your order is placed, you will receive confirmation via email and SMS.

  • Logged-in users can track orders through their account dashboard.
  • Guest users can connect with our E-Shop Sales Assistance Team by emailing connect@luminousindia.com or by calling the E-Shop sales support number +91-8906008008 for tracking assistance.

No, Luminous Shop Online delivers only within India. However, customers from other countries can place orders as long as the delivery address is in India.

Product returns are only allowed in case of damaged materials being received, which does not include damage during self or external installation. If you wish to return a product, you may do so at the time of delivery. In such cases, applicable deductions will apply.

You could reach out to us on:

Call for Support

+91-9999933039

Connect on WhatsApp

+91-7042833939

Send an Email

care@luminousindia.com