1. Order cancellations are permitted only until the order has been shipped. Once an order is shipped, it cannot be cancelled.
2. If a customer refuses delivery of an order or declines to accept the shipment after it has been dispatched, the company reserves the right to deduct 10% of the order value.
3. You need to send us the cancellation request by mailing at connect@luminousindia.com, or by contacting us on our Sales Support Phone No +91 8906 008 008, mentioning your order details is mandatory.
4. In case of prepaid orders with online payment (credit card / debit card / Wallet / bank transfers) the refund will be done in the same payment mode as originally used while placing the order.
5. In most of the cases the refund takes 5-7 working days to reflect in your account, after we process your refund request.
6. In case the payment mode is Cheque or bank transfer (NEFT / IMPS / RTGS) or Cash on Delivery, you will have to send us an image of cancelled Cheque of the account in which you would wish to receive your refund amount.
7. In case the cancelled Cheque is not available, please send us the following details via e-mail on connect@luminousindia.com:

• Account Holder’s Name
• Account Number
• Bank Name
• IFSC Code
   

1. Error / Mistake in product information on our website (error in price, specification, quantity etc.)
2. Wrong or incomplete details provided while placing the order (incomplete address, wrong or no PIN code, phone number, etc.).
3. COD order which you did not re-confirm.
4. Product not available.
5. Delivery address is out of service area

If for any reason, you want to return the product, you are free to return it at the time of delivery. However, in such return cases the cancellation rules will be applicable. The return request would need to be sent through the e-mail from your registered e-mail ID, at connect@luminousindia.com, or by contacting us on our Sales Support Phone No +91 8906 008 008, mentioning order details being mandatory.

Your amount will be refunded back to you within 7 working days depending on the mode of payment and banks involved.

However we will have to ensure that the product has not been used by you in any way before you asked for the return. After the product delivery no return request will be entertained.

Please ensure that you check the product thoroughly at the time of delivery. You are expected not to accept the products with any physical damage, defect. You have the option of either to refuse or to accept delivery after putting the suitable remarks on the POD (proof of delivery) document. In case there is no such remark about any kind of damage or defect or missing item, Luminous would be at the liberty to not to replace or refund the order.

Due to nature of our products, we discourage the returns post satisfactory product delivery. However if there is any issue in the product we will be happy to assist you with the right solution like replacement or the service as the case may be.

If a customer reports a damaged product and requests a replacement, we will process the replacement only if the damage complaint is raised within 48 hours of delivery. Requests submitted after this period may not be eligible for replacement. The replacement would be considered in the following circumstances:

Product delivered was different from what you ordered (different model, size, make, specifications, etc.). All the parts of the product should be intact and in functional state.

The product delivered was damaged or defective or used.

Some parts / accessories of the products were missing.

In all above cases of product replacement, you will be provided with a fresh product. Refunds will be provided only if we are not able to provide you a replacement product.
 

1. The request is made beyond the above specified time frame.
2. Missing original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery
3. You have used the products or product is damaged in some way after the delivery.
4. Product is not in the same condition as you received it.
5. Any accessary or consumable item which has been used or installed.
6. Serial Numbers of the Products are tampered with or missing.

Beyond this time frame the Products would be repaired as per the Service and Warranty Policy.

1. Initiate return: Write a mail at connect@luminousindia.com or by contacting us on our Sales Support Phone No 8906008008, mentioning following details:

• Order No
• SKU / Product you want to return
• Clear images of the product and packaging highlighting the issue
• Invoice Copy

• Copy of cancelled Cheque (if payment was done in COD / Cheque / bank transfer). If cancelled Cheque is not available share account holder’s name, account number, bank name and IFSC Code of the branch

   

1. Reverse Pickup / Self - ship: Once your return request is accepted, you will be requested to repack the product with original packing and invoice. In case reverse pickup facility is not available at your location, please ship the package to our pre-informed location by courier service. The courier charges would be reimbursed.
2. Product Inspection: Once the return parcel reaches our location, we will do a thorough inspection and will initiate replacement/refund only after we are satisfied with the genuineness of the return request and condition of the product. In case we find that above guidelines are not met, we will return the product back to you without replacement / refund.
3. Replacement / Refund: The replacement product will be shipped to you within 7 working days. If replacement can’t be provided we will refund the entire amount.